Privacy Policy

Introduction

e8ee ("we", "our", "us") is committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy explains in detail how we handle your information — what we collect, why we collect it, how it is stored, and the rights you have as a user. We encourage you to read this document carefully before creating an account or using any of our services.

By accessing or using the e8ee platform, website, or mobile applications, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users of e8ee based in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Information We Collect

We collect several categories of personal information in order to provide you with a safe, fair, and complete gaming experience. The types of information we may collect include:

• Identity data: full name, date of birth, national ID or passport number, and photographic identification for KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking information used for deposits and withdrawals.
• Technical data: IP address, device type, browser type, operating system, and session identifiers collected automatically when you access our platform.
• Usage data: gaming history, bet amounts, game preferences, win/loss records, session duration, and click-through patterns within the platform.
• Communications data: records of correspondence with our customer support team, live chat transcripts, email threads, and feedback submissions.

How We Use Your Information

e8ee uses your personal data strictly for the purposes described below. We do not sell, rent, or lease your personal data to third parties for their own marketing purposes. Your information is used solely to operate, improve, and secure our platform:

• Account management: to create, verify, and maintain your e8ee account, including identity verification (KYC) as required.
• Transaction processing: to facilitate deposits and withdrawals through your preferred Bangladesh payment methods such as bKash, Nagad, and Rocket.
• Platform security: to detect, prevent, and investigate fraud, suspicious activity, money laundering, or any other unauthorized use of our services.
• Customer support: to respond to your queries, resolve disputes, and improve the quality of our assistance teams.
• Personalisation: to tailor promotional offers, bonus recommendations, and game suggestions to your demonstrated preferences and activity patterns.
• Regulatory compliance: to comply with applicable laws, anti-money laundering (AML) obligations, responsible gaming requirements, and any lawful requests from authorities.

Sharing of Your Information

e8ee does not trade or sell your personal information. However, in order to deliver our full range of services, we may share limited and necessary data with the following categories of trusted partners and parties:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banking institutions, solely for the purpose of processing your financial transactions securely.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed software providers, who may receive anonymised usage data to ensure game fairness and performance.
• Identity verification providers: third-party KYC and fraud detection services that assist us in verifying your identity and preventing financial crime.
• Legal and regulatory authorities: government bodies, law enforcement agencies, or courts in Bangladesh where we are legally obligated to disclose information.

All third-party partners with whom we share data are contractually required to handle your information with the same level of care and confidentiality that e8ee applies. Data shared with these partners is limited strictly to what is necessary for the stated purpose.

Cookies and Tracking Technologies

e8ee uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device that help us recognise returning visitors, remember preferences, and analyse how our platform is being used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, but doing so may affect certain features of the e8ee platform and your ability to log in or maintain session continuity. By continuing to use e8ee, you consent to our use of cookies as described in this policy.

Data Retention

e8ee retains personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy. The specific retention period depends on the type of data and the reason it was collected. As a general guideline, account data and transaction records are retained for a minimum period required to comply with applicable financial regulations and anti-money laundering laws.

When data is no longer required, e8ee takes appropriate measures to securely destroy or anonymise it. If you close your account, we will delete or anonymise your personal data in a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as dispute resolution.

Your Rights as a User

e8ee respects your privacy rights. Subject to verification of your identity, you are entitled to exercise the following rights regarding your personal data held by us:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: in certain circumstances, you may request that we transfer your data to you or to a third party in a structured, commonly used format.

To exercise any of the above rights, please contact our support team using the email address provided in the Contact section of this policy. We will respond to all verified requests within a reasonable timeframe, typically within 30 days of receipt.

Third-Party Services and Links

Our platform integrates with several third-party service providers, including payment gateways, game studios, and identity verification services. Each of these providers operates under their own privacy policies, which govern how they handle data received from us or directly from you. e8ee is not responsible for the privacy practices of these independent third parties.

We strongly recommend reviewing the privacy policies of any third-party service that you interact with through e8ee, particularly payment partners such as bKash, Nagad, and Rocket, to understand how your information is managed on their end.

Protection of Minors

e8ee is strictly an adult gaming platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data from our records. Parents and guardians are encouraged to monitor their children's online activity and make use of available parental control tools. If you believe a minor has accessed or registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

e8ee reserves the right to update or amend this Privacy Policy at any time in response to changes in law, technology, our business operations, or user feedback. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on the platform.

Your continued use of the e8ee platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to periodically review this page to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e8ee handles your personal data, our dedicated support team is here to help. We are committed to addressing your concerns promptly and transparently.

You may reach our privacy and data protection team by email at [email protected]. We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please clearly mark your subject line with "Privacy Request" so our team can prioritise your message accordingly.